Pursuant to Articles 52 and following of the Italian Consumer Code (Legislative Decree 206/2005), the consumer customer has the right to withdraw from the purchase contract within 14 days of receiving the products, without having to provide any reason.
How to exercise the right of withdrawal To exercise the right of withdrawal, the customer can use the form provided on this page or send an explicit communication to the email address info@fabricwoodart.it, indicating: First and last name Order number Order date Product(s) for which withdrawal is being exercised Once the request has been received, Fabricwoodart will send a confirmation of receipt of the withdrawal via email.
Returning the products After notifying the intention to withdraw from the contract, the customer must return the products within 14 days of the date of the withdrawal notice.
The products must be shipped to the following address: Fabricwoodart Via Vincenzo Semmola 7 80038 Pomigliano d'Arco (NA) Italy Return conditions To receive a refund, the product must be returned: Intact and undamaged Complete with any accessories received Properly packaged for shipping The customer is responsible for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Return shipping costs are the customer's responsibility, unless otherwise indicated by Fabricwoodart.
Refund Once the returned product has been received and inspected, Fabricwoodart will issue the refund within 14 days using the same payment method used for the purchase, unless otherwise agreed with the customer.
Fabricwoodart may withhold the refund until the goods have been received or until the customer has provided proof of having returned them.
Exclusions from the right of withdrawal Pursuant to Article 59 of the Consumer Code, the right of withdrawal does not apply to products that are custom-made or clearly personalized at the customer's request